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We would like you to feel completely at home in our hotel, so we provide you with a helpful APART ABC. It will give you the most important information about the services available to you.

Should you require any further information, please contact us.

Guest information A-Z

A

  • Adapters

    Adapters are available at the reception.

  • Air Conditioning

    The APARTHOTEL Rotkreuz is a ‘MINERGIE’-certified hotel and has a centrally-regulated air conditioning system. The temperature for each room can be adjusted at the reception. The required room temperature will be reached within 6 hours.

     

    Still too warm or too cold? The front office team is happy to provide you with a fan or a mobile heater.

  • Airport Information

    Zürich Airport tel. 0 – 043 816 22 11

  • Arrival

    On the day of arrival rooms will be ready from 3pm.

B

  • Baby Cots & changing accessories

    Cots, changing mats and nappy pails are available free of charge upon request at the reception.

  • Bank Opening Hours

    Raiffeisenbank Risch-Rotkreuz, Luzernerstrasse 2, 6343 Rotkreuz

    tel. 0 – 041 798 31 10 / Mon-Fri 8.30am – 12 noon, 1.30pm – 5pm

     

    UBS AG, Luzernerstrasse 5, 6343 Rotkreuz

    tel. 0 – 041 798 47 47 / Mon-Fri 9am – 12 noon, 1.30pm – 5pm

     

    Zuger Kantonalbank, Dorfmatt 2, 6343 Rotkreuz,

    tel. 0 – 041 709 11 11 / Mon-Fri 9am – 12 noon, 2pm – 5pm

  • Bathrobes

    We will gladly deliver them to your room. Please contact the reception.

  • Bed Linen

    Bed linen will be changed at least every three days during your stay. If you want your bed linen to be changed more often, please use the accordant card in the room folder.

    For the warm days in the summer, the reception staff will gladly provide you with a summer blanket.

  • Bicycles / Bikes

    Mountain bikes and City bikes are available to all guests (with GPS if available). Please contact reception staff for rental. We look forward to giving you all available information about nearby routes, public transportation options, repair kit, bicycle washing area, laundry possibilities, special accommodation offers etc. The bicycles/bikes documentation is also available on our website in the category «Leisure time».

  • Blankets

    We are happy to deliver further blankets to your room. Blankets, pillows and bed linen for special needs (allergies) are available upon request. Please call the reception on 99.

    For the warm days in the summer, the reception staff will gladly provide you with a summer blanket.

  • Breakfast

    A breakfast buffet is served in the restaurant:

    Mon-Fri 6.30am - 10am / Sat-Sun 7am - 11am

  • Business Corner

    Available at the reception free of charge (iPad and Netbook) for guests to use in the restaurant and on the terrace to check emails.

C

  • Car Park

    The hotel has a great number of parking spaces which can be used free of charge. There are a further parking spaces in our underground garage, which can be used at a charge.

     

    Furthermore you have the option to park your car in the public car park right next to the hotel (at a charge).

  • Car Rental

    Avis Autovermietung AG, Sternmatt 9,

    6010 Kriens, tel. 0 – 041 310 16 16

     

    Europcar, Amag Retails Zug, Alter Steinhauserstrasse 15,

    6330 Cham, tel. 0 – 041 741 24 24

     

    Hertz GmbH, Zugerstrasse 47,

    6340 Baar, tel. 0 – 041 501 43 44

  • Cashier

    Foreign currencies can be exchanged at the reception. We accept the following cards: American Express, Eurocard/Mastercard, Visa, Maestro and Postcard. Eurocheques, Traveller’s cheques and Travel Cash Cards are also accepted.

  • Check-in / Check-out

    Check-in from 3pm

    Check-out until noon

  • Chemist’s

    Drogerie Schilliger, Luzernerstrasse 5,

    6343 Rotkreuz, tel. 0 – 041 790 11 14

     

    Opening hours:

    Mon-Fri 8am - 12.15pm and 1.30pm - 6.30pm

    Sat 8am - 4pm

  • Church Services

    Roman Catholic Parish Office, Kirchweg 5,

    6343 Rotkreuz, tel. 0 – 041 790 13 83

     

    Catholic Church: www.pfarrei-rotkreuz.ch

    Protestant Church: www.ref-zug.ch/rotkreuz

  • Cosmetics

    Cosmetique Boutique Burkard, Waldeggstrasse 30,

    6343 Rotkreuz, tel: 0 – 041 790 36 84

    burkard.cosbou(at)datazug.ch

  • Credit Cards

    We accept the following credit cards: Visa, Eurocard, American Express and Maestro/Postcard.

D

  • Departure

    Please note that your room is at your disposal until 12 noon on the day of departure. Should you wish to extend this time, the reception team will do their best to accommodate you, subject to availability. Please contact them the evening before your departure.

  • Dinner

    Dinner is served in the restaurant from 6pm to 9.30pm. In case of special requirements, please ask our receptionist or restaurant staff.

  • Dogs / Pets

    Well-trained dogs which do not disturb other guests are welcome. Additional CHF 15 per night will be charged. Any damage caused by pets must be paid for immediately. Dogs are permitted in the restaurant.

E

  • Electronic Appliances

    These can be used without restrictions. Switzerland operates on 220-240 volts AC, 50 Hz. Your room has high-speed Internet access and Wi-Fi.

  • Email

    In order to check your emails, netbooks and an iPad are available at the reception for complimentary use.

  • Emergency Exits

    Please consult the instructions in your room, as well as the greenwhite evacuation markings in the entire building.

  • Emergency Medical Care

    24/7 telephone number: 0 – 144

     

    Ophthalmologist:

    Augenarzt Langer AG

    Luzernerstrasse 4

    6343 Rotkreuz

    (in the red house of the Raiffeisenbank)

     

    Emergency number:

    Medphone 0900 008 008 (with costs)

F

  • Farmer’s Market

    Every Saturday (except winter) in the main square 9am – 11.30am.

  • Fax

    A fax machine is at your disposal at the reception. Our fax number is +41 41 799 49 90. Incoming faxes will be brought to your room immediately. Outgoing faxes will be billed and sent by the reception.

  • Fire Alarm / Fire Extinguisher / Fire Escapes

    A modern fire alarm system ensures your security. In case of smoke or fire, please dial 99 immediately. Do not use the lift! Follow the instructions of the security officer. Fire extinguishers are clearly marked and stationed on each floor. A fire escape map showing the quickest evacuation routes hangs on the inside of the cupboard next to the coffee machine.

  • Front office

    The reception/front office is manned from 6am to 9pm (Mon-Thu), from 6am to 7pm on fridays and from 6am to 3pm on the weekends. In case of an emergency during the night, please dial 99.

G

  • Gift Vouchers

    Surprise your loved ones with an unusual present. All vouchers can be bought at the reception or online via our website.

  • Gym

    Guests who wish to keep fit can do so in our well-equipped gym «Rehazentrum Rotkreuz», which is free of charge for our hotel guests. Please sign in at the reception desk in the gym. There you can also book appointments for massages or physiotherapy.

H

  • Hairdresser

    Coiffeur Ineichen, St. Wendelin 3, 6343 Holzhäusern

    Tel: 0 - 041 792 18 18, www.ineichen-coiffure.ch

     

    Coiffure HAIRLICH, Nicole Achermann, Schöngrund 27, 6343 Rotkreuz

    Tel: 0 - 041 530 44 40, www.coiffurehairlich.ch

     

    Coiffeur Haarmode T, Schöngrund 1, 6343 Rotkreuz

    Tel: 0 - 041 790 06 26, www.haarmode-t.ch

     

    Coiffeur I-CUT, Birkenmatt 8, 6343 Rotkreuz

    Tel: 0 - 041 790 70 10

     

    Coiffeur Gabriela Knüsel, Waldeggstrasse 32, 6343 Rotkreuz

    Tel: 0 - 041 790 36 08, www.coiffure-knuesel.ch

     

    Coiffeur + Aura Soma Beratungen, Untere Weidstrasse 26, 6343 Rotkreuz

    Tel: 0 - 041 790 53 24, www.kraftpotential.ch

     

    Beatrice Stocker, Luzernerstrasse 10, 6343 Rotkreuz

    Tel: 0 – 041 792 02 08

  • Hairdryer

    There is a professional-standard hairdryer in the wardrobe.

  • Hiking

    Rotkreuz is the ideal starting point for beautiful hikes in Central Switzerland. Find more information and routes on our website. Our reception staff is also happy to help you.

I

  • Interim Bill

    An interim bill can be obtained midweek at the reception from 6am to 9pm.

  • Internet Terminal

    Available at the reception free of charge (iPad and Netbook) for guests to use in the restaurant and on the terrace to check emails.

J

  • Jogging

    Please ask at the reception for more details.

L

  • Laptop

    Two small laptops and an iPad are at all guests’ disposal free of charge. Please contact the reception.

  • Laundry/Pressing

    Please contact the reception for further information. You can wash and dry your clothes (CHF 5.00/day, including washing powder). The appropriate key is available at the reception. Additionally, there is an ironing board and iron on every floor in the ‘Office’ (utility room). Please use the ironing board only in the utility room.

     

    Express ironing service: Weekdays from 8am to 5pm / Weekends from 8am to 3pm

  • Laundry Service

    A laundry bag with list can be found in the wardrobe. You are kindly asked to hand over your laundry to the receptionists by 9am to ensure same-day service (by 6pm). Weekend laundry service available upon request.

  • Luggage Store

    You can leave your bags here on the day of departure after checkout time.

  • Lunch

    Seasonal, regional dishes are served daily from 11.30am – 2pm in our restaurant.

M

  • Maid Service

    Please hang the sign ‘Room can be tidied’ outside your door as soon as you require the room to be cleaned. Should you wish not to be disturbed, please hang the accordant sign outside your door.

  • Massages

    Appointments can be made at the reception of the gym «Rehazentrum Rotkreuz»: tel. 0 – 041 790 02 79

  • MedPraxis

    Medical massages, pain therapy and nutritional counselling

    MedPraxis GmbH
    Birkenmatt 8
    6343 Rotkreuz

    Tel +41 41 710 80 10
    info(at)medpraxis.ch
    www.medpraxis.ch

  • Minibar

    In the minibar you will find complimentary local fizzy water (Grander water). We are pleased to stock your minibar according to your wishes. You will be billed upon departure at the reception.

N

  • Newspapers and Magazines

    We have a selection available at the counter in the restaurant. Please ask for special requirements.

  • Night Bell

    The main entrance to the hotel is locked at around 11.30pm. The nighttime entrance, which is situated to the right of the main entrance, can be opened with your room key. There is someone on duty in the hotel at all hours.

  • Night life

    Rotkreuz is the ideal starting point for a night out in Zug, Lucerne or Zurich. Suggestions can be found on our website.

O

P

  • Parking

    The hotel has a great number of parking spaces which can be used free of charge. There are a further parking spaces in our underground garage, which can be used at a charge.

     

    Furthermore you have the option to park your car in the public car park right next to the hotel (at a charge).

  • Pharmacy

    Arkadenhof Apotheke, Buonaserstrasse 5,

    6343 Rotkreuz, tel. 0 – 041 790 88 14

     

    Opening hours: Mon closed / Tue-Fri 8.30am - 12.15pm

    and 1.30pm - 6.30pm / Sat 8am - 4pm

  • Pillows

    Additional pillows with a choice of fillings and special firmness are available. Please contact the reception on 99.

R

  • Radio

    The radio is operated using the television remote control. A wide range of channels is available. There is a list of channels in the stationery folder.

  • Reception

    The reception is manned from 6am to 9pm (Mon-Thu), from 6am to 7pm on fridays and from 7am to 4pm on the weekends. In case of an emergency during the night, please dial 99.

  • Room Service

    Delicious food can be served in your room from 7am – 9.30pm. Please let us know your wishes on tel. 99.

  • Room Temperature

    The APARTHOTEL Rotkreuz is a ‘MINERGIE’-certified hotel and has a centrally-regulated air conditioning system. The temperature for each room can be adjusted at the reception. The required room temperature will be reached within 6 hours.

     

    Still too warm or too cold? The front office team is happy to provide you with a fan or a mobile heater.

S

  • Safe

    You will find a safe with operating instructions in the wardrobe of your room.

  • Sanitary products

    In case you forgot to bring some sanitary products, the reception staff can help you out with the following items: Tooth brushes, tooth paste, disposable shaver, shaving foam and women‘s products.

  • Seminars

    Further information and documentation can be obtained on our website or from the reception, tel. 99.

  • Sewing Kit/Sewing Repairs

    There is a sewing kit in the drawer underneath the coffee machine. Our housekeeping staff is happy to help you with your sewing needs from 8am to 3pm.

  • Shoe Cleaning Set

    There is a shoehorn and shoe cleaning set in the drawer underneath the coffee machine.

  • Slippers

    Slippers can be found in each room in the wardrobe next to the coffee machine.

  • Sports

    Borrow a bike and explore locally the river Reuss and the lake of Zug are spend some time in te fitness centre «Rehazentrum Rotkreuz» in the same house as the APARTHOTEL. Furthermore there are many other options to do sports. You can find an overview on our suggestions on our website. The reception staff is also happy to help you with information.

  • Stamps

    Stamps can be purchased at the reception. You can also take your mail to the reception for posting.

  • Stationary

    A folder with writing paper, envelopes and note pad can be found on the bedside table.

  • Suitcase Storage

    Suitcases can be stored in the generously-proportioned doubledoored wardrobe.

  • Summer blanket

    For the warm days in the summer, the reception staff will gladly provide you with a summer blanket.

  • Supporting Programme/Events

    Further information can be obtained from our website or from the reception.

T

  • Taxi

    Concordia Taxi: tel. 0 – 041 790 74 42

     

    More contacts can be obtained at the reception desk. We happily call a taxi for you.

  • Telephone / wireless LAN

    Telephone calls can be made via our telephone system. Regular charges apply (without surcharge). The telephone system allows you to use various features.

     

    To make external calls, dial „0“, country code, area code and the prefered number. Dial any room number for a room to room call.

     

    Free highspeed internet is accessible to you throughout the entire hotel. For network access details please see the sign on the desk in your room.

  • Theatre Tickets

    Our receptionists can inform you about the current programme and help you organize tickets.

  • Towel Service

    Please choose:

    Towel on the floor means: please change.

    Towel on the rail means: I’ll use it again.

  • TV

    Our 32-inch LED flat screen TVs offer a wide range of channels. You can also set wake-up calls via your TV (press ‘alarm’ button and follow the instructions). Find a list of channels in the stationery folder. The on-screen TV programmes can be accessed by using the ‘Guide’ button.

U

  • Umbrella

    Find an umbrella in the wardrobe in your room. Please contact the reception for further umbrellas.

V

  • Visitor’s Tax

    The municipality levies a local tax, which is already included in the room price.

W

  • Wake-up calls

    You can set the TV to give you a wake-up call or feel free to ask for a wake-up call at the reception (possible from 6am onwards).

  • Wireless LAN / Wi-Fi

    Free highspeed internet is accessible to you throughout the entire hotel. For network access details please see the sign on the desk in your room.